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Tag Archives: support

Free MacBook Bottom Case Replacement from Apple

Apple offering free MacBook bottom case replacement for units sold between October 2009 and April 2011. These are the Polycarbonate Unibody MacBooks released on October 2009 and May 2010. Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may ...

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Faster Apple support with Express Lane

Apple has added a new section to their Apple Support website and it’s called Express Lane. Express Lane makes it easier to find support for your Apple products. All you need to do is select your Apple product and select the support category. You will need the product’s serial number to use this service. To find your product’s serial number ...

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Apple recalls flawed 2008 Time Capsules

Apple has published a KB article aimed at anyone who bought a Time Capsule and had issues with sudden shutdowns in the device. Time Capsule is Apple’s wireless access point and network drive. Some of the Time Capsule units sold between February and June 2008 might not work correctly. It includes units with the following serial number range: between XX807XXXXXX ...

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Fixing “One Moment Please” bug in iTunes

Update: Another possible solution that I did not try is recommended by Yousuf Omar is the following: 1-sign out from the store menu 2-de authorize computer 3-sign in again and every thing is up and running. If it works then please tell us. I had a strange problem in iTunes in the last 2 weeks. Suddenly the iTunes Store section ...

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Do you have monitor problems on your iMac?

Apple has responded to Gizmodo’s questions about faulty displays in the new iMacs that cause flickering and yellow-tinted displays, their response was: “We’ve addressed the issues that caused display flickering and yellow tint. Customers concerned that their iMac is affected should contact AppleCare.” If you think you have these issues with your iMac then contact your Mac store repair center ...

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Issues with the Saudi iPhone 2: Mobily support

“Issues with the Saudi iPhone” series returns. Last time we talked about the lack of Arabic in the Apple iPhone and now we finally have Arabic support on iPhone 3.0 software. Let’s talk about another major issue with the iPhone 3G in Saudi Arabia: Mobily. Some can say that UAE’s Etisalat have similar issues. The locked iPhone 3G Mobily employees ...

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AppleCare is not covered in Saudi Arabia, UAE according to Apple terms

I have been curious about Apple’s AppleCare. It is Apple’s support solution that extends the complimentary coverage on your Mac to three years from the computer’s purchase date. But looking at AppleCare Protection Plan Terms and Conditions, under Europe, Middle East and Africa. I found this PDF file with the following: This Plan is offered and valid only in Austria, ...

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Apple extends old MacBook Pro graphics warranty to 3 years

The flaw in some NVIDIA graphics chipsets has caused Apple to extend their warranty on NVIDIA GeForce 8600M GT based MacBook Pro notebooks from 2 to 3 years. Apple has extended the warranty on these MacBook Pros to three years according to their help page regarding the issue. “Apple has determined that some MacBook Pro computers with the NVIDIA GeForce ...

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New Apple policy regarding iPhone repair and replacement

A new policy by Apple allows replacing a liquid-damaged iPhone for $199. This policy also applies to out-of-warranty iPhones that would normally require the purchase of a new iPhone. The iPhone is equipped with four liquid submersion indicators: one in the headset jack, one in the dock connector, and two on interior surfaces. The indicators have been used by Genius ...

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Apple recalls iPhone 3G AC adaptors

Apple has issued a recall for the iPhone 3G AC adaptors in a number of countries. “Apple has determined that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating a risk of electric shock. We have received reports of detached blades involving a very small percentage of ...

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