Do you remember the story titled “Apple in Saudi Arabia: 2 years of frustration” which was about Talal Bakry’s experience with Arab Computers in Saudi Arabia that we shared here last year? The story had a good conclusion a few months later where Apple Inc has promised him a new replacement MacBook Pro (before the unibody macbooks were released) whenever he goes back to Canada.
Talal had to stay in Riyadh, he said “I had to stay in Saudi Arabia last summer and couldn’t go to Canada. As a result, Apple couldn’t replace my MacBook Pro until I go to a country where Apple has direct presence.” Apple doesn’t have a presence in the Middle East until now, currently only relying on VAD (Value Added Distributors).
“However, I contacted Apple again last March asking them to find a way to have my MacBook Pro replaced here in Saudi Arabia” continued Talal. “So, for the last 2 months, Apple has been in contact with Arab Computers and ABM to negotiate a deal. Finally, last Thursday, I got a phone call from ABM in Dubai. They apologized for the bad experience I went through, and promised to have my MacBook Pro replaced tomorrow Sunday. I also got a confirmation e-mail from Apple for the replacement.”
“The replacement I’m getting is a new 2.4GHz Unibody MacBook Pro, which is quite an upgrade from my current 1.83GHz first generation MacBook Pro” a jump from the first generation Core Duo to a Core 2 Duo with 6MB cache and DDR3, that’s a nice upgrade.
“I just got a phone call from ABM Dubai” as in today, 24th of May 2009. “He told me he will be calling Arab Computers tomorrow Monday to arrange the replacement. He also said I should have got the replacement today, but they were too busy or something.”
This is very good news indeed. After 3 years Arab Computers finally admitted that it was their mistake (although it was from the higher up ABM). It’s also ironic after what Mr. Amjad Matar said in this blog comment about the situation and our site reporting it. Saying (in Arabic):
Ø§Ù„Ø§Ø³ØªØ´Ù‡Ø§Ø¯ Ø¨Ù‚Ø¶ÙŠØ© Ù…Ø°ÙƒÙˆØ±Ø© ÙÙŠ Ù…ÙˆØ§Ù‚Ø¹ ØºÙŠØ± Ù…Ù‚Ø±ÙˆØ¤Ø© Ù‡Ùˆ Ù…Ù† Ù‚Ø¨ÙŠÙ„ Ø¯Ø³ Ø§Ù„Ø³Ù… ÙÙŠ Ø§Ù„Ø¹Ø³Ù„ØŒ ÙØ§Ù„Ù‚Ø¶ÙŠØ© Ø§Ù„Ù…Ø°Ù…ÙˆØ±Ø© ÙÙŠ Ø§Ù„Ù…ÙˆÙ‚Ø¹ Ø³Ø¹ÙˆØ¯ÙŠ Ù…Ø§Ùƒ Ù‚Ø¶ÙŠØ© Ø«Ø¨Øª Ø§Ù† ØµØ§ØØ¨Ù‡Ø§ Ù„Ø§ ØÙ‚ Ù„Ù‡ ÙÙŠ Ø§Ø³ØªØ¯Ø§Ù„ Ø§Ù„Ø¬Ù‡Ø§Ø² ÙˆÙ‡Ùˆ Ù…Ø§ Ø§ØµØ± Ø¹Ù„ÙŠÙ‡.
Simple translation: “The owner of the computer (Talal) has no right in having a replacement.” and in the next few days Talal will have his replacement, 3 years later. We will keep you updated.