We reported earlier about new Mobily iPhone 3G bundles, the new bundles had an asterisk on each one with “* Conditions and terms apply” in the footer. What Mobily did not reveal was what those terms and conditions are. You had to go to a Mobily store and ask them. But apparently most customers can only get the original 99SR bundle.
That’s what Yousef Raffah did. He went to the Mobily store in Jeddah where he asked about the new bundles, they told him that they are available. But then they told him that he cannot get any of those bundles because they are “VIP” bundles. To become a VIP that is eligible for the new iPhone 3G bundles they told him he need to:
1) Be a Mobily subscriber for at least 10 months.
2) His number was not disconnected in the last 10 months.
3) An average monthly bill of 800SR ($212).
Yousef had the first 2 requirements but not the third, so he was not eligible for the new iPhone 3G bundles! It didn’t matter to them that he was a Mobily subscriber for 4 years! An interesting quote from one of the employees to him was “Ù†ØÙ† Ù„Ø§ Ù†Ø±ÙŠØ¯ Ø£Ù† ÙŠØØµÙ„ ÙƒÙ„ Ù…Ù† Ù‡Ø¨ Ùˆ Ø¯Ø¨ Ø¹Ù„Ù‰ Ø¢ÙŠÙÙˆÙ†” which means “we do not want just anyone to have an iPhone!”.
It’s been a week since the release of the Apple iPhone 3G in Saudi Arabia and we keep hearing stories like this on how bad Mobily is handling the iPhone 3G launch. Apple needs to do something about unless they want their image to be tarnished by Mobily! If you want to share your experience with Mobily and the iPhone 3G then please comment on this post.