This is an update to this story of an Apple user in Saudi Arabia who was frustrated with Apple’s distributors in Saudi Arabia for 2 years.
1. We at SaudiMac tried to contact Arab Computers (Apple’s authorized distributor in Saudi Arabia) as well as GlobalStore (An Apple Premium Reseller in Riyadh) and it’s been a month now and neither of those two companies responded to our emails regarding Mr. Talal’s MacBook Pro.
2. Talal told me today that he just received a call from Apple Executive Relations in response to his e-mails to Steve Jobs. She told him that his MacBook Pro will be replaced directly by Apple when he comes to Canada next month.
Talal also took the opportunity to raise his concerns regarding Apple IMC and how they are giving Apple a bad reputation. She assured him that Apple is aware of these concerns and they are working hard on a solution for IMCs.
We learned a few things from all that, first of all, if the local Apple Service Center offered bad service you can still raise the issues to Apple Inc directly and they will most likely respond to you. Also Apple Inc is aware of the issues with Apple IMC and hopefully they would consider launching “Apple Saudi Arabia” and directly sell Apple products.